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sereniticat
Australia
19 Posts |
 Posted - 09/18/2011 : 21:47:58
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Hi everyone, I'm happy to get to meet you all and I'm very excited to be the new owner of PC stitch Pro.
Last night after a trial, I paid for the program. And entered in my code key. Then after a couple of hours of work I tried to save and it asked me to register again. I did and it went on like that with an endless loop of entering my code, being told my software was unlocked only for it not to be.
By hubby is in IT and computers suggested after turning the machine off and on again that I uninstall and download a new copy. I did. Then I got the message that the key I have was already in use and was invalid. So, my heart sank. I then uninstalled the new download and reinstalled the original download, but am still getting the message that my key is invalid.
How humped am I? Will customer care be able to sort me you think ? I left a message, but stupid Aussie time zone will keep me waiting.
Any advise would be great.
In the mean time, I am also wondering if there is a way to see the whole grid with all the colours at once, and not just the colour I am designing in. I'm drawing from my head and being able to see the whole thing and not just a shadow would really help.
Cheers, for any help/ advise
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Dragonlair
USA
2889 Posts |
Posted - 09/18/2011 : 22:25:00
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Customer service will be able to help. You may need Mark to figure out why it's not keeping the code, though.
Yes, the time zone is an issue and also the fact that right now, it's still the weekend. Wait about 10-12 hours for them to get your message and be able to address it.
Diane
There is no such thing as a stupid question
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Mark
USA
414 Posts |
Posted - 09/19/2011 : 10:19:58
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Send an email to jhenderson@pcstitch.com and Jenny will help you with the problem.
Mark Miller
M&R Technologies |
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sereniticat
Australia
19 Posts |
Posted - 09/21/2011 : 05:21:36
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Hi Everyone, thank you for your responses. I did hear back from Jennifer who very kindly reset my Key. Unfortunately, my program is still saying it is locked and will not save. I emailed Jennifer again yesterday morning but as of yet have not heard back.
I've sent another email to Customer Care this morning, containing my PC stats so they they are not helping me as blind.
My husband is wondering if it's because I am running Windows 7 64 bit instead of 32.
Also, we've tried running it as admin and that has not helped.
So, maybe with my stats, they will be able to help me :) Again, thanks very much for getting to me quickly here. |
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sereniticat
Australia
19 Posts |
Posted - 09/21/2011 : 22:38:46
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Oh dear, I've not heard back from Jennifer for two days now and I am starting to feel bad about pestering her or the staff daily. I hope no one is sick.
I would let it go and eat the money I paid if I were not poor and depending on this program to get my small business up and running.
I'm going to post my PC stats here, in case one of you lovely forum readers can catch something that may help me out.
Cheers
Edited to add: I'm happy to report that Jenny got back to me just a little bit ago and sent me a program made to unlock the software. I'm unlocked and in and very thankful and happy. |
Edited by - sereniticat on 09/22/2011 11:17:54 |
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Registration Issues
