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GERARD

France
4 Posts

Posted - 05/28/2022 :  11:40:31  Show Profile  Reply with Quote
Bonjour, je n'arrive plus à enregistrer? Je rentre ma clé, le logiciel me dit que c'est bon et je retombe sur l'écran qui me demande de mettre ma clé... et ainsi de suite.
J'ai essayé de réinstaller le logiciel impossible car le chargement s'arrête en cours. J'ai essayé sur un autre ordinateur au cas où...mais pareil impossible de rapatrier le logiciel en entier donc ça ne vient pas de mon ordi.J'ai mis un message sur le site...pas de réponse. Je ne sais plus quoi faire !


JOCELYNE GERARD

Dragonlair

USA
2851 Posts

Posted - 05/28/2022 :  12:14:03  Show Profile  Reply with Quote
Jocelyne,

I don't speak, read, or write French. I used Google Translate to read your message.

I suggest you email Mark at mmiller@pcstitch.com. Mark is the only one who might be able to help you. You don't have enough posts yet to use the board to email him so you need to do a direct email.

I don't know how well he reads French so you may have to translate it for him.

Good Luck,



Diane
There is no such thing as a stupid question
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GERARD

France
4 Posts

Posted - 05/31/2022 :  14:22:40  Show Profile  Reply with Quote
Thanks Diane I got a message from Jennifer but it still doesn't work and she hasn't answered me since.
It tells me that my version is the latest of PCStitch 11 but I would like to know the PCStitch 11 version is different from the PCStitch Pro version?



JOCELYNE GERARD
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Dragonlair

USA
2851 Posts

Posted - 05/31/2022 :  15:19:39  Show Profile  Reply with Quote
Gerard,

PCStitch Pro is NOT PCStitch 11. The separate Pro version was dropped. It's all one package again. Check what you have -- it should say a number as well as Pro.

Diane
There is no such thing as a stupid question
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GERARD

France
4 Posts

Posted - 06/01/2022 :  08:21:13  Show Profile  Reply with Quote
Merci Diane pour vos réponses. J'ai bien la dernière version connue
Bonne journée

JOCELYNE GERARD
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