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 System error: failed to compare two elements in th
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sandykay65

USA
5 Posts

Posted - 08/04/2015 :  10:49:49  Show Profile  Reply with Quote
Keep getting this error preventing me from doing anything. Does it when open the programs and anything I do inside of program. Help cant use it till fixed.

Sandra Hinde (Foreman)

Dragonlair

USA
2907 Posts

Posted - 08/04/2015 :  12:18:44  Show Profile  Reply with Quote
I recommend you uninstall and reinstall the product. Also, what level of Windows are you using. If you are using 10, I do not know if the product has been tested in that environment yet. This version came out under Windows 7, well before 8 and 8.1 were available.

Good Luck,

Diane
There is no such thing as a stupid question
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sandykay65

USA
5 Posts

Posted - 08/04/2015 :  18:03:22  Show Profile  Reply with Quote
if I uninstall I cant use it unless they unlock the keycode again.

Sandra Hinde
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Dragonlair

USA
2907 Posts

Posted - 08/04/2015 :  20:01:54  Show Profile  Reply with Quote
An uninstall should not affect the registration. If you re-install, you should be fine. If you do have to re-enter the key, it should take the same key.

Diane
There is no such thing as a stupid question
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sandykay65

USA
5 Posts

Posted - 08/05/2015 :  00:38:41  Show Profile  Reply with Quote
tried that now my software is locked. Gotta contact them to reset my registration key now.

Sandra Hinde
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Dragonlair

USA
2907 Posts

Posted - 08/05/2015 :  07:31:57  Show Profile  Reply with Quote
Did it stop the error message, though? You could not use it at all before and at least it's as a trial version now if that message is gone.

Diane
There is no such thing as a stupid question
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