PCStitch User Forums
PCStitch User Forums
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
 Password:
Save Password
Forgot your Password?

 All Forums
 PCStitch Forums
 PCStitch Pro
 Uninstall		  New Topic  Reply to Topic
 Printer Friendly
Author Previous Topic Topic Next Topic  

HippyCraig

USA
30 Posts
Posted - 01/29/2011 :  22:45:05  Show Profile  Reply with Quote
I am having trouble uninstalling your software from my old machine. I get the following:

InstallScript Setup Launcher has encounterd a problem and needs to close. We are sorry for the inconvienience.

The details Refer to setup.exe pcsthumbext.dll

Now I cant remove it and the software doesnt run anymore. What are the next steps?

Dragonlair

USA
2935 Posts
Posted - 01/30/2011 :  07:26:28  Show Profile  Reply with Quote
Try re-installing it over the current install and then uninstalling it. That may correct the missing file problem.

Diane
There is no such thing as a stupid question
Go to Top of Page

HippyCraig

USA
30 Posts
Posted - 01/30/2011 :  09:01:07  Show Profile  Reply with Quote
I tried that already, it didnt work. Is there something else I can try
Go to Top of Page

Dragonlair

USA
2935 Posts
Posted - 01/30/2011 :  11:52:36  Show Profile  Reply with Quote
I don't have any other ideas. It's up to Mark now.

Diane
There is no such thing as a stupid question
Go to Top of Page

steelrod

United Kingdom
18 Posts
Posted - 01/31/2011 :  10:40:28  Show Profile  Reply with Quote
try doing a search for the so called corrupted files then delete them or if you know how to, check the windows registry.
Go to Top of Page

Mark

USA
414 Posts
Posted - 01/31/2011 :  10:42:44  Show Profile  Reply with Quote
What are the full details of the error message?

Try rebooting your PC and then uninstalling PCStitch as the first thing you do after the reboot.

Mark Miller
M&R Technologies
Go to Top of Page

HippyCraig

USA
30 Posts
Posted - 02/01/2011 :  22:02:46  Show Profile  Reply with Quote
So here is what I got out of the error clicking through some of the details in the dialog I seen:

AppName: setup.exe
AppVer 16.0.0.400
ModName: pcsthmbext.dll
Modver: 1.0.0.1
Offset 00014bd0

I couldnt find a way to include a screen shot but the link at the bottom produced the following: 



<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="setup.exe" FILTER="GRABMI_FILTER_PRIVACY">
    <MATCHING_FILE NAME="ISSetup.dll" SIZE="583744" CHECKSUM="0xBF29CD42" 
BIN_FILE_VERSION="16.0.0.400" BIN_PRODUCT_VERSION="16.0.0.0" PRODUCT_VERSION="16.0" 
FILE_DESCRIPTION="InstallShield (R) Setup Engine" COMPANY_NAME="Acresso Software Inc." 
PRODUCT_NAME="InstallShield" FILE_VERSION="16.0.400" ORIGINAL_FILENAME="iKernel.dll" 
INTERNAL_NAME="Kernel" LEGAL_COPYRIGHT="Copyright (C) 2009 Acresso Software Inc. and/or 
InstallShield Co. Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" 
VERFILEOS="0x40004" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x983A3" 
LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="16.0.0.400" 
UPTO_BIN_PRODUCT_VERSION="16.0.0.0" LINK_DATE="09/22/2009 03:58:40" 
UPTO_LINK_DATE="09/22/2009 03:58:40" VER_LANGUAGE="English (United States) [0x409]" />

    <MATCHING_FILE NAME="setup.exe" SIZE="809536" CHECKSUM="0x8F1893C5" 
BIN_FILE_VERSION="16.0.0.400" BIN_PRODUCT_VERSION="16.0.0.0" 
PRODUCT_VERSION="16.0                                        " 
FILE_DESCRIPTION="InstallScript Setup Launcher                                        " 
COMPANY_NAME="Acresso Software Inc.                                        " 
PRODUCT_NAME="InstallShield                                        " 
FILE_VERSION="16.0.400                                        " 
ORIGINAL_FILENAME="Setup.exe                                        " 
INTERNAL_NAME="Setup                                        " LEGAL_COPYRIGHT="Copyright 
(C) 2009 Acresso Software Inc. and/or InstallShield Co. Inc. All Rights 
Reserved.                                        " VERFILEDATEHI="0x0" 
VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" 
PE_CHECKSUM="0xCFB7B" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="16.0.0.400" 
UPTO_BIN_PRODUCT_VERSION="16.0.0.0" LINK_DATE="09/22/2009 03:59:51" 
UPTO_LINK_DATE="09/22/2009 03:59:51" VER_LANGUAGE="English (United States) [0x409]" />

</EXE>
<EXE NAME="PCSThumbExt.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

    <MATCHING_FILE NAME="PCSThumbExt.dll" SIZE="344064" CHECKSUM="0x67D4A6D2" 
BIN_FILE_VERSION="1.0.0.1" BIN_PRODUCT_VERSION="9.0.0.0" PRODUCT_VERSION="9, 0, 0, 0" 
FILE_DESCRIPTION="PCStitch Explorer Thumbnail Extension" COMPANY_NAME="M&R Technologies" 
PRODUCT_NAME="PCStitch Pro" FILE_VERSION="1, 0, 0, 1" ORIGINAL_FILENAME="PCSThumbExt.DLL" 
INTERNAL_NAME="PCSThumbExt" LEGAL_COPYRIGHT="(c) M&R Technologies, Inc.  All rights 
reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" 
MODULE_TYPE="WIN32" PE_CHECKSUM="0x5A06A" LINKER_VERSION="0x0" 
UPTO_BIN_FILE_VERSION="1.0.0.1" UPTO_BIN_PRODUCT_VERSION="9.0.0.0" LINK_DATE="10/07/2008 
19:34:23" UPTO_LINK_DATE="10/07/2008 19:34:23" VER_LANGUAGE="English (United States) 
[0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMI_FILTER_THISFILEONLY">

    <MATCHING_FILE NAME="kernel32.dll" SIZE="989696" CHECKSUM="0x2D998938" 
BIN_FILE_VERSION="5.1.2600.5781" BIN_PRODUCT_VERSION="5.1.2600.5781" 
PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="Windows NT BASE API Client DLL" 
COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System"
 FILE_VERSION="5.1.2600.5781 (xpsp_sp3_gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" 
INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." 
VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" 
MODULE_TYPE="WIN32" PE_CHECKSUM="0xFE572" LINKER_VERSION="0x50001" 
UPTO_BIN_FILE_VERSION="5.1.2600.5781" UPTO_BIN_PRODUCT_VERSION="5.1.2600.5781" 
LINK_DATE="03/21/2009 14:06:58" UPTO_LINK_DATE="03/21/2009 14:06:58" 
VER_LANGUAGE="English (United States) [0x409]" />

</EXE>
</DATABASE>
Go to Top of Page

Mark

USA
414 Posts
Posted - 02/02/2011 :  10:18:16  Show Profile  Reply with Quote
Can you try booting your PC in safe mode and uninstalling PCStitch from there?

Mark Miller
M&R Technologies
Go to Top of Page

HippyCraig

USA
30 Posts
Posted - 02/02/2011 :  20:15:59  Show Profile  Reply with Quote
Still the same error, I cant uninstall. Is there something else I can try?
Go to Top of Page

Mark

USA
414 Posts
Posted - 02/03/2011 :  09:48:09  Show Profile  Reply with Quote
The security on newer versions of Windows makes a lot of things difficult. You can try this.

Click Start->All Programs->Accessories then right click Command Prompt and choose
Run As Administrator

Enter the following commands

CD \Program Files\PCStitch 9
regsvr32 /u pcsthumbext.dll
exit

then reboot and see if you can uninstall.


Mark Miller
M&R Technologies
Go to Top of Page

HippyCraig

USA
30 Posts
Posted - 02/03/2011 :  16:34:04  Show Profile  Reply with Quote
I tried to run that command but the file didnt exisit and I received the same error, I found it installed in the windows system32 folder. So I ran the install a couple of times and now it was able to uninstall.

Strange, but it worked, thanks for helping.
Go to Top of Page

Dragonlair

USA
2935 Posts
Posted - 02/03/2011 :  17:42:15  Show Profile  Reply with Quote
I have no idea how that worked unless somehow it finally created a good copy of the file you needed.

That's something to add in the book of tricks - try install multiple times and THEN try uninstall.

Diane
There is no such thing as a stupid question
Go to Top of Page

HippyCraig

USA
30 Posts
Posted - 02/03/2011 :  19:51:35  Show Profile  Reply with Quote
It was really strange, I dont usually install something more than once but I accedently ran the install twice and then went to uninstall, then it worked.

Very Weird
Go to Top of Page
  Previous Topic Topic Next Topic  
 New Topic  Reply to Topic
 Printer Friendly
Jump To:
PCStitch User Forums © 2006 M&R Technologies, Inc. Go To Top Of Page
Snitz Forums 2000