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1 Posts

Posted - 05/16/2020 :  21:33:49  Show Profile  Reply with Quote
Hi everyone!

I bought the code but I cannot unlock the program, as when I write my name and code I get the following error "It's not possible to connect with the remote server". Has anyone else experienced the same problem?

Thanks in advance!


2852 Posts

Posted - 05/16/2020 :  22:10:16  Show Profile  Reply with Quote
First - what version of Windows are you using?

Next - I suggest you make sure the internet is working otherwise (as it appears to be doing when you posted your message).

Then, try rebooting the machine and trying again to unlock.

Then, try uninstalling and reinstalling (with a possible reboot in the middle) and try again.

If all else fails - contact Mark at mmiller@pcstitch.com and explain the problem to him with as many details as you can and what you have tried that didn't work.

Good Luck,

There is no such thing as a stupid question
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