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Dragonlair
USA
2851 Posts |
 Posted - 11/15/2017 : 12:31:24
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Do you have access to another computer that's running an earlier version of Windows? Maybe you could install the software, do your prints (maybe to a PDF so you don't use their paper), and then uninstall the software.
I'm running Windows 7. I refused to upgrade either of my machines, 7 or 8.1 and I'm glad I did.
At least with 7, I have the option of WHEN or even IF I run updates. They took that away with 10.
Diane
There is no such thing as a stupid question
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Amber
Denmark
112 Posts |
Posted - 11/16/2017 : 05:44:59
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| I have version PCS 10, windows 10 (fully updated), and a laserprinter from HP. I can print fine. Maybe the Print spooler is deaktivated? |
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Dragonlair
USA
2851 Posts |
Posted - 11/16/2017 : 07:35:54
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Amber, that's a good idea but I don't think that's the issue here. From what I understand, the error occurs as soon as the print option is selected. The window from which to select the printer options doesn't even come up, much less the actual selection of the printer.
The user can't even select the size of the grid for the stitches, the type of backstitching to show or anything else that comes before selecting the printer.
Diane
There is no such thing as a stupid question
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Amber
Denmark
112 Posts |
Posted - 11/16/2017 : 15:20:02
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| What i forgot to say was, is that I have another program that has system memory issues, and reactivating the print spooler helped. But as you say, it’s probably not that:)l |
Edited by - Amber on 11/16/2017 19:58:07 |
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blimeycat
USA
4 Posts |
Posted - 04/30/2018 : 20:21:02
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doregan8, did you find a solution for this problem?
I am having the exact same error message and crashes in PCStitch 10, and am hoping to fix it ASAP for a pattern release. I've tried uninstalling/reinstalling, downloading the PCStitch 11 demo, as well as reinstalling windows and none of that has worked. I emailed customer service today with all of my info including what I have attempted already and was asked if I have tried uninstalling/reinstalling, to which I replied yes. I haven't heard back from them and that was at 10:30am.
I'm feeling a little bit frustrated. It felt like they didn't even read the detailed email I sent. At this point, I would love to know if I need to purchase a different program and get started recharting my patterns so I can get them to my customers. If there is a solution I'm happy to wait a few days and save my time and money, but if not I need to get started right away. |
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Dragonlair
USA
2851 Posts |
Posted - 04/30/2018 : 22:09:11
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As was mentioned before -- errors in printing may be the printer. I myself cannot use any HP printer directly from either PCStitch 10 or 11. They say they're compatible with Windows 7 but the only things that work with the printer is Foxit (an Adobe clone) and Internet Explorer.
Solution -- I print to PDF (Foxit in this case) and then go into Foxit and print.
You might try that. There are other PDF generators as virtual printers but I find Foxit the easiest to use. I used to use PrimoPDF but it's install got so bad with extra software installed without your consent that I literally threw it out!
Diane
There is no such thing as a stupid question
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Diaba
2 Posts |
Posted - 05/01/2018 : 09:37:52
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| It is definitely the Windows 10 update. My system was working all weekend and then forced the update yesterday. After that I also could not print from PCS11. Mine does not give an error, it freezes and then tells me PCStitch has stopped working and that Windows will close the program and notify me if a solution is available. If it were the printer it would allow you to open the print options/preview box but it doesn't even get that far. I'm going to have my IT company pull the update out and block my system from seeing it until a new release is issued or PCS tells us they fixed it. |
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Dragonlair
USA
2851 Posts |
Posted - 05/01/2018 : 10:31:54
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You need to contact Mark with details of the problem and that it is Windows 10. There is a new update for Windows 10 due out tomorrow or you can get it now. I think it's called 1803. I've seen a description of it on another form. I don't have 10.
PCS hasn't been updated lately and is the only one that is new enough for Windows 10. As far as I know, though, PCStitch 10 works with the newer Windows. However, that won't help if you've already edited the pattern in 11.
What you might do is find someone who has PCStitch running on Windows 7, copy the pattern (.pat file) to that machine and print it. The print parameters should be the same.
Diane
There is no such thing as a stupid question
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blimeycat
USA
4 Posts |
Posted - 05/01/2018 : 14:47:02
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I cant access any of the print options. The error notice pops up before that and then the program crashes. So I don’t think it is my printer. I don’t need to print out paper copies, I’m just trying to generate the PDFs.
I found a temporary work around for the release I needed to make last night, but it would definitely be nice to get this fixed. I tried when I did some research here to do a system restore to try and get around the newest update, but for whatever reason didn’t have a restore date prior to that update.
I’ve been emailing Jennifer through the customer service communication on the website. Would you suggest emailing Mark as well? |
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Dragonlair
USA
2851 Posts |
Posted - 05/01/2018 : 15:41:09
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Yes, I would suggest you email Mark on the issue. It appears that it's NOT the program since it hasn't changed but today is Patch Tuesday and Microsoft did announce a major upgrade to Windows 10 today.
If you have anything around where you are with Windows 7 or Windows 8.1, I suggest trying to install PCStitch on that and then try to create your PDF. That should work around this until Microsoft does something.
You can also go to the Microsoft forums (you do have to create and ID) and post the issue there and maybe someone will have a workaround for you.
Your problem appears that the latest upgrade has blocked all access to print dialogs. You might try some other program to see if you can print using it. If you do that and then tell Mark what DID work, it would be more information for him to possibly know what the problem is.
Diane
There is no such thing as a stupid question
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blimeycat
USA
4 Posts |
Posted - 05/01/2018 : 21:59:53
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| I've just sent him an email. Hopefully he may have some insight! I'm usually pretty tech savvy, but as soon as it comes to looking in codes/debugging, I am in over my head. |
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Diaba
2 Posts |
Posted - 05/02/2018 : 10:13:24
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| So I've just completed the Windows 10 1803 update that was released yesterday. The problem is now worse. On Monday before my system updated I was actively using the print/preview feature. System requested a restart and I let it. Then the program error box started to appear. So I know that the update created the conflict. The newest update no longer gives an error box of any kind. The moment I touch the print/preview PCS11 shuts down and disappears forcing me to restart the program if I want to use it. I have been in email contact with PCS but the response was to uninstall, reboot, and reinstall the program which doesn't work. |
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blimeycat
USA
4 Posts |
Posted - 05/02/2018 : 21:59:56
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I received an email from Mark today suggesting to uninstall/reinstall the program or roll back the updates. I've already tried both of those things, but I figured I'd try one more time to be able to for sure say I had done it. I was able to find a work around. Not sure if it will work for everyone, but here is the email I sent:
After reading your email, I decided to go back and try the above methods one more time, just to for sure be able to say I had done them. Unfortunately the problem persists, but I seem to have found a work around. Ahead lies a wall of text, but I figure it may be useful to you to figure out what's going on or to try and help others.
Here's what I did tonight:
I uninstalled/reinstalled PCStitch10. This did not change anything the first time.
I attempted to restore my Windows to a previous build. I wasn't able to go further back than Monday when I reset Windows. This didn't work either.
I reset Windows again, hoping maybe I could stop the process before the updates were applied. This uninstalls all apps, including PCStitch and reinstalls Windows. It gives you an option to keep all your files, which I did.
I reinstalled PCStitch 10.
I opened the pattern of which I need to make the PDF, and still couldn't use the Microsoft Print to PDF. HOWEVER this time the Print Options window did pop up before the program crashed. I decided to open a random pattern that I had not opened in a long time (THIS IS IMPORTANT.) to try and see if it was just the pattern causing the problem. The Print Options opened. The default print selected was my physical printer. I was able to print an actual copy. This is great because before I couldn't do that!
It seems that the Microsoft Print to PDF that is the problem. I downloaded FoxIt (thanks Diane!) and installed that. By testing another old pattern (one that hasn't been opened in this installation of PCStitch and DOESN'T APPEAR in the recent patterns list) I was able to save as a PDF using FoxIt's PDF printer.
I still haven't been able to switch the important pattern's printing preference to FoxIt, but luckily I have an old version of that pattern which I was able to switch. I can edit this version to the one I need to distribute.
TLDR: From what I can gather, it is the Microsoft Print to PDF that is the issue. If your pattern's printing preference is saved to that option, the program will crash. I've tested the above several times and have had success, though unfortunately I don't have more of a definite process. It was really just trial and error. I was successfully able to switch the printing preference of some of the older files to FoxIt from Microsoft, but that was only on the patterns that did not appear in the "recently" list.
I don't know if this will help/work the same way others, but I wanted to post what I did. Let me know if anything I've typed isn't clear. |
Edited by - blimeycat on 05/02/2018 22:01:37 |
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Dragonlair
USA
2851 Posts |
Posted - 05/02/2018 : 22:10:19
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That's a great deal of work and I know everybody involved thanks you for it.
I thought you were having problems with PCStitch 11, but you listed 10.
If it is 10, then you might try the demo of 11 and see if that will let you change that default.
Maybe what you need to do is to work enough "old" patterns to force all problem patterns off the recent list and then see if they will let you change the default.
I agree, it does look like the problem is Microsoft's print to PDF feature. I've never used it. I like Foxit.
Thanks for the info!
Diane
There is no such thing as a stupid question
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Dragonlair
USA
2851 Posts |
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Topic |
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Printing error, help
